← Queue/ACME-184

Payment reporting integration blocked before go-live

In ProgressHighTaskEnterprise onboarding92% · Go-live at risk in 48 hours.

Current state

Payment reporting integration is blocked before go-live.

Formal owner
Sarah Chen, Implementation Manager
Current owner
External vendor — Vendor account lead to identify the technical owner.
Next-action owner
Vendor technical team, currently unidentified.
Next step
Escalate to vendor account lead and request named technical owner today.
Real blocker
Vendor technical owner and API credential status are unconfirmed.
Last activity
9h ago — Vendor replied to the credential request but has not confirmed the technical owner.
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Observations

  • Blockerjira90% conf9h ago

    Vendor is investigating. Engineering waiting for confirmation.

  • Decisionjira95% conf4d ago

    Go-live requires vendor API credential confirmation, UAT data mapping approval, and finance reporting validation.

  • Blockeremail88% conf9h ago

    We are checking internally. I need to confirm who owns this on the technical side before I can give you a firm update.

Recommended action

MEDIUM

Follow up required

Directed at Internal owner

Requires approval before sending

Actions

Recommended actionPrepare vendor escalation draft
ReasonWaiting on vendor technical owner for 3 business days. Go-live is at risk in 48 hours.
TargetDaniel Harper, Vendor Account Lead
ApprovalRequired
Draft
Hi Daniel,

We are blocked on the Acme payment reporting integration because the technical owner and API credential status have not been confirmed. Our go-live is at risk within 48 hours unless we can confirm the credential rotation path and UAT data mapping owner today.

Could you please confirm the vendor technical owner and expected timing by 3pm today?

Context: Acme implementation ticket ACME-184, vendor email from this morning, and the implementation dependency note.

Timeline

  1. Blocker createdSarah Chen3d agojira

    Blocker identified: vendor technical owner unconfirmed, API credentials not rotated.

  2. Status changedSarah Chen2d agojira

    Jira status updated to In Progress by Sarah Chen.

  3. External reply9h agoemail

    Vendor replied to credential request but did not confirm technical owner.

  4. Went stale7h agojira

    No meaningful progress for 3 days. Go-live at risk in 48 hours.