← Queue/METRO-92

Post-launch bug ownership unresolved — frontend and backend teams in conflict

In ProgressHighBugProduct Operations78% · ~200 enterprise users impacted. 5 days no owner.

Current state

Post-launch bug has no assigned owner. Frontend and backend teams are in a loop.

Formal owner
Mike Torres, Engineering Manager
Current owner
Internal person — Engineering Manager to assign a DRI today.
Next-action owner
Mike Torres, Engineering Manager
Next step
Chase Mike Torres to assign a DRI by EOD.
Real blocker
No DRI assigned. Frontend blames backend config; backend blames frontend race condition.
Last activity
8h ago — Backend team replied in Slack but did not accept ownership.
▾

Observations

  • Blockerslack85% conf8h ago

    Frontend team: "The dropdown state is being reset on every render — this has to be a backend event firing too often." Backend team: "We checked the event logs — the frequency is correct. This is a frontend debounce issue."

  • Action itemslack92% conf3d ago

    Engineering Manager Mike Torres was tagged in the Slack thread 3 days ago but has not responded.

  • Riskemail90% conf1d ago

    Customer support received 14 complaints from enterprise users in the last 48 hours referencing METRO-92.

Recommended action

MEDIUM

Follow up required

Directed at Internal owner

Requires approval before sending

Actions

Recommended actionPrepare vendor escalation draft
ReasonNo DRI assigned after 5 days. Two teams in a loop. ~200 enterprise users impacted.
TargetMike Torres, Engineering Manager
ApprovalRequired
Draft
Update: Ownership escalated to Engineering Manager. METRO-92 has been open for 5 days with no assigned DRI. Frontend and backend teams are each attributing root cause to the other. A DRI assignment is required before root cause investigation can proceed.

Timeline

  1. Blocker created5d agojira

    Customer reported bug after launch. No owner assigned at ticket creation.

  2. Status changedAlex Park4d agoslack

    Frontend team opened Slack thread — believes it is a backend config issue.

  3. External replyPriya Nair8h agoslack

    Backend team replied in Slack: "this looks like a frontend race condition to us."

  4. Went stale7h agojira

    No DRI assigned after 5 days. ~200 enterprise users still impacted.