Work Queue

4 issues

Issues that need your attention, sorted by risk.

All Needs action Awaiting approval Recently changed

ACME-184Enterprise onboardingHighIn Progress

1 pendingHigh risk

Payment reporting integration blocked before go-live

Payment reporting integration is blocked before go-live.

Owner Sarah Chen, Implementation ManagerWaiting on Vendor account lead to identify the technical owner.Next Escalate to vendor account lead and request named technical owner today.

Go-live at risk in 48 hours.

Follow upMedium urgency

METRO-92Product OperationsHighIn Progress

1 pendingMed risk

Post-launch bug ownership unresolved — frontend and backend teams in conflict

Post-launch bug has no assigned owner. Frontend and backend teams are in a loop.

Owner Mike Torres, Engineering ManagerWaiting on Engineering Manager to assign a DRI today.Next Chase Mike Torres to assign a DRI by EOD.

~200 enterprise users impacted. 5 days no owner.

Follow upMedium urgency

BRAVO-31Customer SuccessCriticalOpen

1 pendingHigh risk

Customer-reported outage — 6 days without status update to customer

Customer-reported outage is resolved internally but no update has been sent to the customer.

Owner Jordan Ellis, Customer SuccessWaiting on Jordan Ellis to send customer status update today.Next Draft and send status update email to Lena Marsh (customer VP Operations).

SLA at risk. Customer VP has not heard from us in 6 days.

Follow upMedium urgency

JIRA-482Enterprise supportHighIn Progress

1 pendingMed risk

SSO login failure — partner sync entitlement drift in prod tenant

Meridian Corp production users unable to log in due to vendor entitlement sync drift.

Owner You (just assigned)Waiting on Northstar Support — entitlement reset confirmed for May 7, 2026.Next Send customer update to Meridian Corp confirming the vendor ETA. No further chase needed.

Production impact. Customer cannot log in. Sales has escalated.

Follow upMedium urgency